Already working with AI?
Make what you’ve built easier to use.
Bring your prototype or workflow. I help find where people get lost, where context is missing and which decisions need a better interface.
Experience design
Make it useful for the people using it.
Turn an AI capability into a clear, helpful experience, so people can give their attention to the work that matters.
Yet to start?
Start with what people need.
Bring a customer or team need. We map the experience and make the most important interaction tangible before building it.
Experience design · In practice
What working together looks like
When it helps
A promising capability needs to make sense to its customers or team.
What you take away
A clearer journey, key interactions and a focused experience to test.
My part in the work
- Understand the real need. Explore what people are trying to achieve and where the current experience breaks down.
- Shape the experience. Map the journey, information and decisions, including what happens when AI needs help.
- Test before extending. Use a focused prototype to see whether people understand and value the approach.
A useful first engagement Choose one customer or team need. Research, design and testing are scoped together.
What could this look like?
Illustrative example
A customer enquiry tool becomes a guided conversation that gathers useful site details and makes the next step clear.
What would we agree before starting?
Research, design and testing are scoped together. A full production build is a separate decision.
What happens after the initial work?
Before implementation, we agree what you will own, what is handed over, where it runs and who maintains it. Hosting, subscriptions and continuing support are scoped explicitly; a prototype does not automatically include them.
Your best work, with AI
Where do people get stuck?
We can talk through your situation and choose whether this kind of help fits.
Discovery callFree · 30 minutes with Martyn · No obligation
